Privacy Policy
Last updated: December 11, 2024
1. Introduction
At Printer Support Online, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our printer repair and service solutions.
By using our services, you consent to the data practices described in this policy.
Authorized Service Partnership
We are authorized service partners with all major printer brands listed on our website. As part of these partnerships, we may share necessary service and warranty information with manufacturer partners in accordance with their privacy policies and our service agreements. This ensures proper warranty coverage and service quality standards.
2. Information We Collect
Personal Information
We may collect the following personal information when you contact us or use our services:
- Name and contact information (phone number, email address, mailing address)
- Service request details and printer information
- Payment information (processed securely through third-party payment processors)
- Communication records (emails, phone calls, chat messages)
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referral source and search terms used
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing printer repair and service solutions
- Communicating with you about service requests and appointments
- Processing payments and maintaining service records
- Improving our website and services
- Sending service updates and promotional communications (with your consent)
- Complying with legal obligations and protecting our rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services (payment processors, scheduling systems)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and electronic records
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at info@printersupportsonline.com.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for warranty and legal purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: